Effective Date: 27 April 2025

Nawras Pty Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, in accordance with the Australian Privacy Act 1988, the General Data Protection Regulation (GDPR), and other international privacy laws.

1. Information We Collect

We collect the following personal information:

• First Name and Last Name

• Email Address

• Country and Postal Code

• Payment Information (handled securely through Stripe, PayPal, or Apple Pay)

We do not collect sensitive health information or therapy session notes through our booking platforms.

2. How We Collect Your Information

We collect information through:

• Systeme.io checkout forms

• Calendly booking forms

• Stripe, PayPal, and Apple Pay payment processing

• Email communications

Information is collected directly from you when you voluntarily provide it during booking or payment.

3. How We Use Your Information

We use your information to:

• Confirm and manage your booking

• Send meeting links (Microsoft Teams)

• Communicate with you regarding your session

• Comply with legal obligations (such as tax reporting)

We do not use your personal information for marketing purposes without your explicit consent.

4. How We Store Your Information

Your personal information is securely stored within:

• Systeme.io

• Calendly

• Stripe, PayPal, and Apple Pay systems

• Our secure email inbox (for booking notifications)

We do not download or store your information on local devices.

5. How Long We Keep Your Information

• Personal booking information is kept until the service has been provided.

• Payment records are retained securely within Stripe, PayPal, and Apple Pay systems for as long as required by Australian law (typically up to 7 years).

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except:

• Service providers who assist in operating our business (Systeme.io, Calendly, Stripe, PayPal, Apple Pay)

• Government authorities if legally required (for example, for tax compliance)

All service providers we use are GDPR and Privacy Act compliant.

7. Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information after the service is complete

• Lodge a complaint with a data protection authority if you believe your privacy rights have been violated

To exercise these rights, please contact us at info@roheena.com.

8. International Data Transfers

Because we operate using international platforms (for example, Calendly and Stripe), your information may be transferred outside of Australia. We ensure that any international data transfers are protected according to GDPR and Australian privacy standards.

9. Services for Adults Only

Our therapy sessions are available only to women and couples aged 18 years and older. We do not knowingly collect or store information from individuals under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to stay compliant with relevant laws. Changes will be posted on our website, and the updated policy will take effect immediately upon publication.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Nawras Pty Ltd
7A Smith Street, Walkerville, SA 5081, Australia
Email: info@roheena.com