1:1 sessions · Last updated: 21 August 2026
1:1 sessions are non-refundable. If something comes up, please reschedule — it is free up to 24 hours before your session and your payment carries over in full.
Up to 24 hours before your start time you can move your session to any open slot at no cost, from the link in your confirmation email or from My sessions. Your payment moves with it and your private video link stays the same. There is no limit on reasonable rescheduling.
Inside 24 hours the online reschedule closes, because the time has been held for you and cannot be offered to anyone else. If something serious has happened, email info@roheena.com — see below.
| Situation | What happens |
|---|---|
| You reschedule 24+ hours ahead | Free. Payment carries over. |
| You cancel 24+ hours ahead and do not want to reschedule | Roheena retains 80% of the fee. Any balance returned is at her discretion. |
| You cancel within 24 hours | The session is forfeited in full and cannot be rescheduled. |
| You do not attend | The session is forfeited in full. |
| Roheena cancels | Full refund, plus priority to pick any new time that suits you. |
These terms exist because a booked session reserves a specific hour that cannot then be offered to anyone else. They are not a penalty.
Life happens. Bereavement, sudden illness, a family emergency, a safety situation — if something genuine has kept you from your session, email info@roheena.com and tell us what happened. These are considered individually and with discretion, and are most often resolved by moving your session rather than by a refund. Any outcome beyond what is set out above is at Roheena’s sole discretion and is not a precedent.
Package credits are valid for 12 months from purchase. Individual sessions inside a package follow the same rules above — a session cancelled 24+ hours ahead returns its credit to your package so you can rebook it. The package purchase itself is non-refundable once a session has been used.
Sessions are charged at a flat worldwide rate in Australian dollars (AUD). Refunds, where they apply, go back to the original payment method and usually appear within 5–10 business days.
If a technical fault on our side prevents your session from going ahead, that is treated as a cancellation by us — full refund or a free rebooking, your choice. Connection problems on your own device are not, though we will always try to move you rather than let the session go to waste.
Nothing in this policy limits any rights you have under the Australian Consumer Law or other consumer protection laws that apply to you. Those rights sit alongside this policy and are not excluded by it.
Email info@roheena.com. See also our Terms of Service.